WHO WE ARE
Two decades of trust,
built on relationships.
Since 2003, Integricall has been in the business of solving problems, protecting businesses and getting things done. We are a 100% black-owned South African business and authorised Financial Services Provider (FSP 33936), with more than two decades of experience across insurance and business operations.
Our foundation is insurance. It’s where we built our understanding of customers, compliance, complex processes and the importance of getting every interaction right.
Today, we bring that experience into Outsourcing.
From customer service and back-office support to CRM, data processing and specialised operational functions, we help businesses take pressure off their internal teams, improve efficiency and deliver better customer experiences.
And when it comes to Insurance, we continue to do what we’ve done for over 20 years — helping individuals and businesses find the right protection through practical advice, competitive cover and experienced support.
WHY INTEGRICALL?
Established. Licensed. Relentless.
Established & Experienced
Over 20 years of proven performance and industry leadership across insurance and customer experience.
FSP Licensed
A trusted and regulated insurance brokerage — FSP No. 33936 — accountable to the FSCA and to you.
CX & BPO Specialists
Delivering world-class, AI-enabled customer experiences across voice, chat, email and omnichannel operations..
Customer Advocacy
We stand up for our clients and act on their behalf — especially when claims are delayed or disputed.
Export Ready
Services engineered to compete on a global stage while showcasing South Africa's skilled workforce.
Sustainable Employment
Every contract we win creates meaningful careers and develops local talent — growth with purpose.
We are constantly growing and evolving — a sales and client-service-focused company building meaningful impact across our Insurance and BPO operations.
A leading contributor in Insurance & BPO.
THE INTEGRICALL VISION
Sales & Service
Excellence
We connect, convince and collaborate — internally and externally — keeping people at the centre of every outcome.
Meaningful Impact
We exist to create opportunities. Our operations directly support South African employment and community growth.
Sustainable Growth
Through our people, partnerships and performance, we are building a profitable, future-ready business.
Email Us
Call Us
Visit Us
21 Village Road, Selby, Johannesburg, 2001
The WorkSpace
Whether you need cover reviewed or a CX programme built — tell us what you need. A real human responds within one business day.
Let's start the conversation.
GET IN TOUCH
Proud members of BPESA and Harambee Youth.
We actively support South African business growth and youth employment. Our membership in BPESA keeps us connected to world-class outsourcing standards, while our partnership with Harambee Youth helps us open doors for young South Africans ready to build meaningful careers.