WHAT WE DELIVER
Six capabilities. One accountable partner.
Whether you need a broker who actually picks up the phone or a global-grade CX programme launched in weeks — we build it, run it, and own the outcome. That's the GRIT.
Inbound Customer Care
Warm, well-trained agents resolving queries first-time, every time — measured on CSAT and first-contact resolution
Our CX division blends South African warmth with global-grade discipline. From first hello to renewal, we design and run programmes that move NPS, protect revenue and turn service into a growth engine.
Outbound Sales & Retention
Conversion-focused campaigns and win-back journeys that lift revenue without burning the brand.
Omnichannel Support
Voice, email, WhatsApp, chat and social — one conversation, one memory, one brand voice.
Technical Support
Tier 1–3 troubleshooting with runbooks that grow smarter with every ticket.
CX Analytics & Insight
Real-time dashboards on NPS, AHT, SLA and sentiment — decisions backed by data, not guesswork.
Managed Contact Centre
Fully-managed teams, tech and workforce planning — spin up capacity in weeks, not quarters.
CX SOLUTIONS
Customer experience that earns loyalty — built for scale, exported with pride.
GET IN TOUCH
Let's start the conversation.
Whether you need cover reviewed or a CX programme built — tell us what you need. A real human responds within one business day.
info@integricall.co.za
011 869 2266
21 Village Road, Selby Johannesburg, 2001 | The WorkSpace