Our CX division blends South African warmth with global-grade discipline. From first hello to renewal, we design and run programmes that move NPS, protect revenue and turn service into a growth engine.
People-first support, at industrial scale.
Every interaction measured. Every metric, managed.
Inbound Customer Care
Warm, well-trained agents resolving queries first-time, every time — measured on CSAT and first-contact resolution.
Outbound Sales & Retention
Conversion-focused campaigns and win-back journeys that lift revenue without burning the brand.
Omnichannel Support
Voice, email, WhatsApp, chat and social — one conversation, one memory, one brand voice.
Technical Support
Tier 1–3 troubleshooting with runbooks that grow smarter with every ticket.
CX Analytics & Insight
Real-time dashboards on NPS, AHT, SLA and sentiment — decisions backed by data, not guesswork.
Managed Contact Centre
Fully-managed teams, tech and workforce planning — spin up capacity in weeks, not quarters.
OUTSOURCING & BPO DIVISION
Your operation, run like it's ours.
Customer Operations
Inbound, outbound and blended teams.
Back-Office Processing
Policy admin, data capture and finance operations.
Retention & Support
Save desks, technical support and escalation.
Workforce & Reporting
WFM, QA, SLA reporting and performance management.
From brief to live in under 90 days.
Design
Scope, volumes, SLAs and success metrics agreed. Runbooks and QA framework drafted.
Build
Recruit, vet and train agents. Tech, telephony and reporting stood up and tested.
Run & Improve
Go live with daily huddles, weekly QA calibration and monthly business reviews.
Dedicated
Ring-fenced teams working only your brand.
Shared
Cost-efficient pooled capacity for lower volumes.
Overflow
Peak, after-hours and disaster-recovery cover.
CX SOLUTIONS
Customer experience that earns loyalty — built for scale, exported with pride.
We take entire functions off your plate — people, process, technology and reporting — and hold ourselves to the numbers we promised. No layers, no excuses.
Capacity in weeks, not quarters.
Contact Centre Operations
Inbound, outbound and blended voice teams — recruited, trained and managed end to end.
Back-Office Processing
Policy admin, data capture, claims processing, billing and finance operations on strict SLA.
Retention & Win-Back
Save desks and lifecycle campaigns that protect the book instead of discounting it away.
Technical Support
Tier 1–3 desks with runbooks, escalation paths and knowledge bases that improve weekly.
Workforce Management
Forecasting, scheduling and real-time adherence so service levels hold at peak.
Offshore & Nearshore Delivery
Export-ready South African teams serving UK, EU, US and Australian time zones.
A disciplined build sequence, with named owners and go/no-go gates at every stage.
Ready to scale a team?
Send us your volumes and service levels – we'll come back with a costed operating model and a build timeline.
Talk to our BPO team →Whether you need cover reviewed or a CX programme built — tell us what you need. A real human responds within one business day.
Let's start the conversation.
GET IN TOUCH
Email Us
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21 Village Road, Selby, Johannesburg, 2001
The WorkSpace